In order to make the process of shipping overseas work best, please follow these simple steps...
1) Please do not combine Pre-Order items with In Stock items, especially during the holiday season!
If you would like to pre-order merchandise, simply place a separate order for it. Placing orders for in stock merchandise with pre-order merchandise, will definitely hold up your order and will definitely lessen the chances of you receiving your order in a timely fashion. We will hold the entire order until all the items are in stock. International orders cannot be split.
2) Make sure to provide daytime contact information!
This is very, very important. Sometimes we may need to verify an order, or sometimes we may need to get your approval if the shipping charge needs to be adjusted. In any case, the easier it is to contact you, the quicker we can process your order.
3) If you are paying by PayPal, you must have a verified or confirmed address!
This is extremely important. If your order comes in through PayPal and it is unverified or unconfirmed, your order is immediately put on hold. We will try to verify the order but this takes time and will definitely hold up your order, sometimes for days or weeks.
For more info on International procedures and policies, please read below...
1) Please do not combine Pre-Order items with In Stock items, especially during the holiday season!
If you would like to pre-order merchandise, simply place a separate order for it. Placing orders for in stock merchandise with pre-order merchandise, will definitely hold up your order and will definitely lessen the chances of you receiving your order in a timely fashion. We will hold the entire order until all the items are in stock. International orders cannot be split.
2) Make sure to provide daytime contact information!
This is very, very important. Sometimes we may need to verify an order, or sometimes we may need to get your approval if the shipping charge needs to be adjusted. In any case, the easier it is to contact you, the quicker we can process your order.
3) If you are paying by PayPal, you must have a verified or confirmed address!
This is extremely important. If your order comes in through PayPal and it is unverified or unconfirmed, your order is immediately put on hold. We will try to verify the order but this takes time and will definitely hold up your order, sometimes for days or weeks.
For more info on International procedures and policies, please read below...
If you live outside the United States, please read the following page very carefully. Here you will find all the details regarding our International shipping policies.
All international packages are sent via USPS or FEDEX. Packages are always insured and all packages must be signed for when delivered.
Please note: Some Over-sized packages are subject to additional shipping and handling charges. If this is the case, we will contact you before shipping your package, in order to get your approval.
Please note that the customer is responsible if any duties & taxes are imposed by your country at your country's border.
Custom fees are very common especially when ordering from the UK. We have no control over these charges and cannot predict what they may be. Customs policies vary from country to country. For more information we suggest that you contact your local customs office before ordering.
* Very important - please read!
- If you deny the delivery of a package due to customs fees, please understand that you will be responsible for the Full Cost of shipping to your door and then back to us. So please do not refuse a delivery, it will be extremely costly.
- RETURN POLICY - For any international order being returned, you must contact us before proceeding with the return. Failure to do so will prevent us from reimbursing you for your return shipping costs.
Shipping costs will be calculated at checkout and are determined by weight & destination. You can always begin the checkout process and opt not to continue with it once shipping costs are established. Please note that on rare occasions, with oversized packages, we will need to contact you for additional shipping charges. You will need to approve these costs before we ship your package.
Acceptable Forms of Payment:
1. Visa, Mastercard, Discover or American Express
2. PayPal - click here for details
Click here to find the telephone country code to the United States from your country. If you are sending a fax, you will need the country code.
Click here for a currency converter.
We look forward to doing business with you! If you have any further questions, please email us.
