Magic and Monsters.com's Return Policy
1) We must be notified of the return within 7 days of your receipt of the product.
2) The product must still be in MINT FACTORY SEALED CONDITION. If a child opens a sealed product, plays with it or breaks it, we will not be able to accept it back. If opened and/or un-sellable merchandise is returned to us we cannot refund the merchandise and we will not be able to reimburse you for shipping. If the item's factory seal is broken, we cannot accept the item back. Please pack your returns carefully.
3) If the return was due to an error on our part or the carrier's part (for instance, we accidentally sent the wrong merchandise, we will accept responsibility for all shipping costs related to the return. When shipping back the incorrect item back to us, please use USPS 1st Class Mail or Priority Mail. If the package is too large or very valuable, please feel free to contact us so that we may arrange the return. Your credit card will be refunded for the shipping, or store credit can be issued to you. Please fill out the back of the sheet attached to your invoice.
4) If the return is due to damaged goods, we have full discretion on whether to take back the item. If the item was damaged by the carrier - please contact us immediately to discuss your situation and likely we'll need to contact the carrier to process a damage claim. In event, we're the ones who error-ed we'll accept responsibility for all shipping costs related to the return.
5) If the return is not due to an error of ours (i.e.- you ordered it and then decided later on that you don't want it), the buyer accepts full responsibility for all shipping costs plus a 10% re-stocking fee will be deducted from your refund. Please fill out the back of the sheet attached to your invoice.
6) Package returned to us marked "Refused", "Undeliverable", or otherwise, are subject to up to a 30% re-stocking fee (This is solely to recoup our losses from charges we incur when this happens). If a package is lost or misdirected due to an incorrectly inputted address, MagicandMonsters.com is completely not responsible. We have no control over addresses typed on the checkout pages. Please make sure you have typed in the correct address.
Refunds are usually issued within 7 business days of us receiving the product back. During the busy holiday season, please allow up to two weeks for a credit to be issued. Please don't forget to include your order number with any return!
Please ship Returns to:
MagicandMonsters.com Returns
24001 Fabricante #906
Mission Viejo, CA 92691
MagicandMonsters.com's Cancellation Policy
Orders may be canceled as long as they have not been processed - usually the next business day. During the Holiday Season Dec. 8th thru Dec. 25th we cannot cancel orders once they are placed. Please contact Customer Service by email or phone 1-949-829-9809 to see if your order has not yet been processed and can still be canceled. Pre-orders can be canceled any time up until the item is in stock and your order has been processed.
2) The product must still be in MINT FACTORY SEALED CONDITION. If a child opens a sealed product, plays with it or breaks it, we will not be able to accept it back. If opened and/or un-sellable merchandise is returned to us we cannot refund the merchandise and we will not be able to reimburse you for shipping. If the item's factory seal is broken, we cannot accept the item back. Please pack your returns carefully.
3) If the return was due to an error on our part or the carrier's part (for instance, we accidentally sent the wrong merchandise, we will accept responsibility for all shipping costs related to the return. When shipping back the incorrect item back to us, please use USPS 1st Class Mail or Priority Mail. If the package is too large or very valuable, please feel free to contact us so that we may arrange the return. Your credit card will be refunded for the shipping, or store credit can be issued to you. Please fill out the back of the sheet attached to your invoice.
4) If the return is due to damaged goods, we have full discretion on whether to take back the item. If the item was damaged by the carrier - please contact us immediately to discuss your situation and likely we'll need to contact the carrier to process a damage claim. In event, we're the ones who error-ed we'll accept responsibility for all shipping costs related to the return.
5) If the return is not due to an error of ours (i.e.- you ordered it and then decided later on that you don't want it), the buyer accepts full responsibility for all shipping costs plus a 10% re-stocking fee will be deducted from your refund. Please fill out the back of the sheet attached to your invoice.
6) Package returned to us marked "Refused", "Undeliverable", or otherwise, are subject to up to a 30% re-stocking fee (This is solely to recoup our losses from charges we incur when this happens). If a package is lost or misdirected due to an incorrectly inputted address, MagicandMonsters.com is completely not responsible. We have no control over addresses typed on the checkout pages. Please make sure you have typed in the correct address.
Refunds are usually issued within 7 business days of us receiving the product back. During the busy holiday season, please allow up to two weeks for a credit to be issued. Please don't forget to include your order number with any return!
Please ship Returns to:
MagicandMonsters.com Returns
24001 Fabricante #906
Mission Viejo, CA 92691
MagicandMonsters.com's Cancellation Policy
Orders may be canceled as long as they have not been processed - usually the next business day. During the Holiday Season Dec. 8th thru Dec. 25th we cannot cancel orders once they are placed. Please contact Customer Service by email or phone 1-949-829-9809 to see if your order has not yet been processed and can still be canceled. Pre-orders can be canceled any time up until the item is in stock and your order has been processed.
